1. Customs procedures
Q1: What documents do I need to provide when completing import procedures??
A: Normally, you need to prepare: Foreign trade contract, Commercial invoice (Invoice), Packing slip (Packing List), Bill of lading (Bill of Lading/AWB), Certificate of origin (C/O) and specialized papers (if any). Cuong Quoc Logistics's team will provide detailed advice for each type of goods.
Q2: Does Cuong Quoc Logistics support price consultation when requested by customs??
A: Have. We will support businesses in preparing documents, Provide documents and reasonable arguments to protect customers' legal rights.
2. Logistics services
Q3: What types of transportation does Cuong Quoc Logistics provide??
A: We provide full international and domestic transportation services: sea route, airway, road, and multimodal combination services.
Q4: The company supports door-to-door delivery (door-to-door) Are not?
A: Have. We deploy door-to-door service from seller warehouse to buyer warehouse, including shipping, Customs clearance and delivery.
3. Costs and quotes
Q5: How to receive a service quote?
A: You can contact directly via hotline, email or send a quote request on the website. Our consultants will respond quickly and in detail.
Q6: Service fee includes tax, customs fees yet?
A: The basic quote usually includes shipping costs and logistics services. Taxes, Customs fees or additional costs will be advised separately depending on each shipment.
4. Shipping time
Q7: How long does it take to transport goods from China to Vietnam??
A: Depending on the mode of transport: Sea freight usually takes 3–7 days, about 2–5 days by road, Airmail 1–3 days. Time may vary depending on route and actual situation.
Q8: Under no circumstances may imported goods be delayed in customs clearance?
A: Some common causes: missing or incorrect documents, Goods subject to specialized inspection, Customs requires price consultation or physical inspection of goods.
5. Customer support policy
Q9: Who should I contact if a problem arises with the shipment??
A: You can contact the staff in charge of the shipment directly or call the hotline 0972 66 71 66 for immediate support.
Q10: Does Cuong Quoc Logistics provide support outside of business hours or holidays??
A: Have. With important shipments, We always have a hotline team to support customers 24/7.
6. Privacy policy & general regulations
Q11: Is my personal information and documents confidential??
A: Have. We are committed to keeping customer information confidential Privacy policy announced, Used only for the purpose of providing services.
Q12: When using the website, What regulations do I need to comply with??
A: Please refer to the section General regulations on the website. Using the website means you agree to these terms.
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